Effective Crisis Communication: Moving From Crisis to OpportunitySAGE Publications, 2017 M12 11 - 240 pages In this fully updated Fourth Edition of Effective Crisis Communication, three of today’s most respected crisis/risk communication scholars provide the latest theories and innovative approaches for handling crisis. Unlike other crisis communication texts, this acclaimed book answers the question, "what now?" and explains how organizations can create the potential for opportunity, renewal, and growth through effective crisis communication. Authors Robert R. Ulmer, Timothy L. Sellnow, and Matthew W. Seeger provide guidelines for taking the many challenges that crises present and turning those challenges into opportunities. Practical lessons and in-depth case studies highlight successes and failures in dealing with core issues of crisis leadership, including managing uncertainty, communicating effectively, understanding risk, promoting communication ethics, enabling organizational learning, and producing renewing responses to crisis.
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... University of Nevada, Las Vegas Timothy L. Sellnow University of Central Florida Matthew W. Seeger Wayne State University FOR INFORMATION: SAGE Publications, Inc. 2455 Teller Road Thousand Oaks,
... University of Nevada, Las Vegas, Timothy L. Sellnow, University of Central Florida, Matthew W. Seeger, Wayne State University. Description: Fourth Edition. |Thousand Oaks : SAGE Publications, [2018] | Revised edition of the authors ...
... University Michael A. Caudill, Western Carolina University Arlene MacGregor, Massachusetts Maritime Academy JJ McIntyre, University of Central Arkansas Patric R. Spence, University of Kentucky R. Tyler Spradley, Stephen F. Austin State ...
... University Shari R. Veil, University of Oklahoma. FIRST. EDITION. Jeffrey Brand, Millikin University Elise Dallimore, Northeastern University Roberta Doggett, University of North Florida Vicki Freimuth, University of Georgia Keith Hearit ...
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Contents
PART II THE LESSONS AND PRACTICAL APPLICATION | |
Applying the Lessons to Produce Effective Crisis | |
Summary | |
Applying the Lessons for Managing Crisis Uncertainty | |
Summary | |
You Make the Call | |
Applying the Lessons for Developing Effective Crisis Leadership | |
SeaWorlds Response | |
PART III THE OPPORTUNITIES | |
References | |
Index | |
About the Authors | |