Effective Crisis Communication: Moving From Crisis to OpportunitySAGE Publications, 2017 M12 11 - 240 pages In this fully updated Fourth Edition of Effective Crisis Communication, three of today’s most respected crisis/risk communication scholars provide the latest theories and innovative approaches for handling crisis. Unlike other crisis communication texts, this acclaimed book answers the question, "what now?" and explains how organizations can create the potential for opportunity, renewal, and growth through effective crisis communication. Authors Robert R. Ulmer, Timothy L. Sellnow, and Matthew W. Seeger provide guidelines for taking the many challenges that crises present and turning those challenges into opportunities. Practical lessons and in-depth case studies highlight successes and failures in dealing with core issues of crisis leadership, including managing uncertainty, communicating effectively, understanding risk, promoting communication ethics, enabling organizational learning, and producing renewing responses to crisis.
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From inside the book
Results 1-5 of 72
... Example 4.1. The Largest Environmental Crisis in United States History: BP and the United States Coast Guard Respond Summary You Make the Call Example 4.2. A Plant Fire at Malden Mills Crisis Preparation and Planning Courageous ...
... Example 6.1. Tennessee Valley Authority and the Kingston Ash Slide Missed Opportunities in Crisis Preparation and Planning Tennessee Valley Authority's Response to an Uncertain Crisis Summary You Make the Call Example 6.2. L'Aquila: A ...
... Example 6.6. Fukushima Daiichi: Uncertainty Created by Three Interrelated Crisis Events Summary You Make the Call ... Example 8.1. The Sweeping Impact of a Contaminated Food Ingredient: Peanut Corporation of America Pervasiveness of the ...
... Example 8.6. SeaWorld's Orca: A Symbol of Tragedy Inevitable Questions Blackfish: A Condemning Documentary SeaWorld's Response Summary You Make the Call PART III • THE OPPORTUNITIES Chapter 9 • Learning Through Failure Failing to Learn ...
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Contents
PART II THE LESSONS AND PRACTICAL APPLICATION | |
Applying the Lessons to Produce Effective Crisis | |
Summary | |
Applying the Lessons for Managing Crisis Uncertainty | |
Summary | |
You Make the Call | |
Applying the Lessons for Developing Effective Crisis Leadership | |
SeaWorlds Response | |
PART III THE OPPORTUNITIES | |
References | |
Index | |
About the Authors | |