Effective Crisis Communication: Moving From Crisis to OpportunitySAGE Publications, 2017 M12 11 - 240 pages In this fully updated Fourth Edition of Effective Crisis Communication, three of today’s most respected crisis/risk communication scholars provide the latest theories and innovative approaches for handling crisis. Unlike other crisis communication texts, this acclaimed book answers the question, "what now?" and explains how organizations can create the potential for opportunity, renewal, and growth through effective crisis communication. Authors Robert R. Ulmer, Timothy L. Sellnow, and Matthew W. Seeger provide guidelines for taking the many challenges that crises present and turning those challenges into opportunities. Practical lessons and in-depth case studies highlight successes and failures in dealing with core issues of crisis leadership, including managing uncertainty, communicating effectively, understanding risk, promoting communication ethics, enabling organizational learning, and producing renewing responses to crisis.
|
From inside the book
Results 1-5 of 82
... Crisis Communication A Definition of ... Following a Crisis? Communicate Early and Often With Both Internal and External Stakeholders Identifying the Cause of the Crisis Contacting Everyone Affected by the Crisis Determining Current and ...
... Crisis Response Summary You Make the Call Example 4.5. Rural Renewal After a Tornado in Greensburg, Kansas Initial Framing of the Crisis Consequences of a Bold Environmental Vision Following the Tornado Community Response Summary You ...
... Crisis Events Summary ... Crisis Leadership The Importance of Effective Leadership Why Visibility Following a Crisis Is Important Developing Networks of Support Being Available, Open, and Honest The Impact of Leadership on Renewal Following ...
... crisis communication skills. The last section of the book, “The Opportunities,” examines the role of organizational learning, risk communication, and ethical communication in creating opportunities following a crisis. These chapters ...
Moving From Crisis to Opportunity Robert R. Ulmer, Timothy L. Sellnow, Matthew W. Seeger. ACKNOWLEDGMENTS. We have many people to thank who have helped us develop these ideas. The following colleagues have provided helpful feedback ...
Contents
PART II THE LESSONS AND PRACTICAL APPLICATION | |
Applying the Lessons to Produce Effective Crisis | |
Summary | |
Applying the Lessons for Managing Crisis Uncertainty | |
Summary | |
You Make the Call | |
Applying the Lessons for Developing Effective Crisis Leadership | |
SeaWorlds Response | |
PART III THE OPPORTUNITIES | |
References | |
Index | |
About the Authors | |