Effective Crisis Communication: Moving From Crisis to OpportunitySAGE Publications, 2017 M11 10 - 240 pages In this fully updated Fourth Edition of Effective Crisis Communication, three of today’s most respected crisis/risk communication scholars provide the latest theories and innovative approaches for handling crisis. Unlike other crisis communication texts, this acclaimed book answers the question, “what now?” and explains how organizations can create the potential for opportunity, renewal, and growth through effective crisis communication. Authors Robert R. Ulmer, Timothy L. Sellnow, and Matthew W. Seeger provide guidelines for taking the many challenges that crises present and turning those challenges into opportunities. Practical lessons and in-depth case studies highlight successes and failures in dealing with core issues of crisis leadership, including managing uncertainty, communicating effectively, understanding risk, promoting communication ethics, enabling organizational learning, and producing renewing responses to crisis. New to the Fourth Edition:
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From inside the book
Results 1-5 of 72
... Risk Communication Chapter 11 • Responding to the Ethical Demands of Crisis Chapter 12 • Facilitating Renewal Through Effective Crisis Communication References Index About the Authors Detailed Contents 1. Preface 2. Acknowledgments 3 ...
... Risk Types of Crises 1. Intentional Crises 2. Unintentional Crises 5. The Significance of Crisis in a Global Environment 6. Understanding the Misconceptions Associated With Crises and Crisis Communication 7. Summary 2. Chapter 2 ...
... Risks 8. Is Certain Communication Always the Best Approach? 9. Avoid Overreassuring Your Stakeholders 10. Tell Your Stakeholders How to Protect Themselves 11. Reducing and Intensifying Uncertainty Before, During, and After ...
... Risk The Investigation The Outcome Summary You Make the Call 3. Example 6.3. General Motors and Mary Barra Honesty, Candor, and Openness Communicate With Compassion, Concern, and Empathy Process Approaches and Policy Development Summary ...
... Risk Communication Distinguishing Between Risk and Crisis Identifying Risk Mindfulness Analyzing Multiple Audiences Convergence Theory and Risk Communication Responsible Risk Communication 1. Significant Choice 2. Fantasy Messages 7 ...
Contents
News Framing Theory | |
Rhetoric | |
PART II THE LESSONS AND PRACTICAL | |
a Disaster | |
5 | |
Chapter 5 Lessons on Managing Crisis Uncertainty | |
Chapter 6 Applying the Lessons for Managing Crisis | |
1 | |
PART III THE OPPORTUNITIES | |
Chapter 10 Risk Communication | |
Chapter 11 Responding to the Ethical Demands | |
Chapter 12 Facilitating Renewal Through Effective | |
Summary of the Discourse of Renewal | |
The Discourse of Renewal and Crisis Planning | |
Summary | |
3 | |
Development | |
Chapter 7 Lessons on Effective Crisis Leadership | |
Summary | |
You Make the Call | |
References | |
1 | |
Index | |
4 | |
About the Authors | |